Stay by ArtHomeapartments · szeged HU ← Back to the home page

General Terms and Conditions

Effective from 9 September 2026 · Service provider: LOLOTEA Kft. (Stay by ArtHome)

1. The service provider

LOLOTEA Kft. (6726 Szeged, Kállay Albert utca 15/B., Hungary; company registration number: 06-09-018236; tax number: 23755835-2-06), hereinafter the Service Provider. Brand name: Stay by ArtHome.

Contact: stay@arthomeingatlan.hu, +36 70 000 2092.

The NTAK registration numbers of the properties are listed on the Imprint page.

2. Scope of these Terms

These Terms and Conditions apply to the accommodation services relating to the apartments (other accommodation) operated by the Service Provider in Szeged and offered under the name “Stay by ArtHome", regardless of whether the booking was made on the szallas.arthomeingatlan.hu website, through the integrated booking engine, by e-mail, by phone or through an intermediary. Where a separate agreement has been made, the individual agreement shall prevail.

3. Conclusion of the contract

  1. The Guest submits a booking request via the booking interface, by e-mail or by phone.
  2. The Service Provider confirms the booking by e-mail. The contract is concluded upon receipt of the confirmation, with the content set out in the confirmation.
  3. The confirmation includes the name and address of the accommodation, the arrival and departure dates, the number of guests, the price of the service, the method and deadline of payment, and the cancellation conditions.
  4. If the Guest does not receive a confirmation, the booking has not been concluded; in this case, please let us know at stay@arthomeingatlan.hu.

4. Prices and payment

  1. Prices are in Hungarian forints (HUF) and include VAT. Prices do not include the tourist tax, which is HUF 800 per person per night. The tourist tax is collected at the time of booking, together with the accommodation fee, by bank transfer; nothing needs to be paid on site.
  2. Payment method: bank transfer.
    • Flexible (cancellable) booking: the booking becomes final upon payment of 50% of the accommodation fee as an advance payment; the remaining amount is due 7 days before arrival.
    • If a non-refundable offer is chosen, the full amount is payable in one sum at the time of booking, and the booking cannot be cancelled or refunded.
    • For bookings made through an intermediary (for example Booking.com), the payment conditions shown on the intermediary’s platform apply, so the above conditions may differ depending on the length of the booking and the platform; the conditions stated in the confirmation always apply to the booking.
  3. Invoices are issued based on the details provided at the time of booking. Billing details cannot be changed after the invoice has been issued.
  4. The prices shown on the website are for guidance only; the price stated in the confirmation applies to the booking. In the event of an obvious pricing or typographical error, the Service Provider is not obliged to provide the service at the incorrect price; it will notify the Guest without delay, and the Guest may then withdraw free of charge.

5. Cancellation and changes

  1. The cancellation conditions depend on the length of the booking. If a non-refundable offer is chosen, the booking cannot be cancelled and the amount paid will not be refunded. In all other cases:

For bookings shorter than 30 days

For one-month bookings

For bookings of 2 months or longer

  1. A no-show is treated as a cancellation within the cancellation deadline. Different conditions may apply to bookings made through intermediaries and to individual corporate bookings; these are set out in the offer and the confirmation.
  2. Dates can be changed, subject to availability for the new dates and the rates valid for that period. Please send change requests in writing to stay@arthomeingatlan.hu.
  3. The Service Provider may only cancel a booking for exceptional, unavoidable reasons (for example an unexpected failure at the property). In such cases it offers alternative accommodation of the same or a higher category, or, if none is available, refunds the amount already paid in full within 8 days.
  4. For bookings made through an intermediary (for example Booking.com), the conditions accepted on the intermediary’s platform apply.

6. Right of withdrawal

Pursuant to Section 29 (1) l) of Government Decree 45/2014. (II. 26.), consumers are not entitled to the 14-day right of withdrawal for accommodation services provided for a specific date. Cancellation of the booking is governed by the conditions set out in Section 5.

7. Arrival and departure

  1. Access to our apartments is by self check-in, using a key safe. We send you the information needed to get in by e-mail before your arrival.
  2. Check-in: from 15:00. Check-out: by 10:00. Other times are possible by prior arrangement, subject to availability.
  3. For check-in, the law requires the verification of the guests’ identity documents and the recording of their data via the VIZA system. If a guest refuses to present an identity document, the Service Provider is obliged to refuse the accommodation service.
  4. The Guest may use the accommodation with the number of persons stated in the confirmation. The Service Provider may refuse to accommodate any additional, unregistered guests.

8. Use of the accommodation

  1. The Guest must use the accommodation as intended and is liable for any damage caused to it in accordance with the rules of civil law.
  2. Smoking is prohibited in the apartments. In case of breach of this rule, the Service Provider charges a damage remediation and extraordinary cleaning fee of EUR 200 (in forints, calculated at the MNB mid-market exchange rate valid on the day of payment).
  3. Pets are not allowed in the apartments.
  4. Please observe quiet hours between 22:00 and 06:00. Holding events or parties in the apartments is not permitted.
  5. Guests travelling with children can request a cot, a high chair and children’s bed linen; please let us know when booking.
  6. We do not ask for a security deposit.
  7. The Guest may not share the key safe code with any third party. If the key is lost, the cost of replacing the lock shall be borne by the Guest.

9. Cleaning and extra services

The apartment is thoroughly cleaned before every arrival. For longer stays, bed linen and towels are changed once a week free of charge. Additional interim cleaning requested on top of this costs HUF 5,000 per hour, at a pre-arranged time.

10. Liability

  1. The Service Provider is liable for damage suffered by the Guest due to the loss, destruction or damage of the Guest’s belongings if they were placed in the accommodation (Section 6:369 of the Hungarian Civil Code). Liability for cash, securities and other valuables is governed by the rules of the Civil Code.
  2. The Service Provider is not liable for defective performance caused by circumstances beyond its control (force majeure, interruption of public utility services, natural events).
  3. The Guest must report any complaint about the service on site, without delay, so that the Service Provider has the opportunity to remedy it.

11. Complaints and legal remedies

You can submit a complaint at stay@arthomeingatlan.hu or by phone at +36 70 000 2092; written complaints are answered within 30 days.

12. Data protection

The processing of personal data is governed by the Privacy Notice available on this website.

13. Other provisions

Matters not regulated in these Terms and Conditions are governed by Act V of 2013 on the Civil Code, Government Decree 239/2009. (X. 20.) and the relevant Hungarian legislation. The Service Provider may amend these Terms and Conditions unilaterally; amendments do not affect bookings that have already been confirmed. The Terms and Conditions in force at any time are available on the website. This English version is a translation; in case of any discrepancy, the Hungarian version shall prevail.

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